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 Duration 40 hours

Course Outline

1. Product Conceptualization

  • Identifying customer needs
  • Conducting market and competitor analysis
  • Assessing the market size related to the specific customer problem or need
  • User segmentation and persona development
  • Establishing product vision, purpose, and strategic direction
  • Prioritization based on value and effort
  • Creating value maps and defining desired outcomes

2. Product Creation

  • User-centered design approaches (UX/UI)
  • Incremental and iterative development using cross-functional Scrum teams
  • Managing backlogs and drafting user stories
  • Early-stage validation methods (MVPs and experiments)
  • Establishing key product metrics
  • Applied Design Thinking workshop
  • Prompt engineering for leaders (applying AI to products)
  • Data-informed design processes
  • Service design blueprints (service mapping)
  • Backlog management and prioritization (expert-led session)

3. Product Delivery to Customers

  • Managing releases and product roadmaps
  • Developing go-to-market strategies
  • Customer onboarding and post-launch experience measurement
  • Collecting feedback in live environments
  • Aligning efforts with marketing and sales teams
  • Constructing the product funnel and monitoring dashboards

4. Value Capture

  • Tracking product metrics (NPS, DAU, retention, and others)
  • Developing monetization and pricing models
  • Analyzing the conversion funnel
  • Evaluating customer value (LTV, CAC, ROI)
  • Iterative improvement based on data insights
  • Managing the product lifecycle
  • Ensuring product scalability and sustainability
  • Product Profit & Loss (P&L) analysis
  • Building the business case

Summary and Next Steps

Requirements

  • A solid grasp of banking operations
  • Practical experience in digital product development
  • Basic knowledge of AI principles

Target Audience

  • Product managers within the banking industry
  • Leaders driving digital transformation
  • Banking professionals engaged in AI-driven product design

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