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Course Outline
Understanding Business Processes
- Definition of a business process
- Classification of business process types
- Introduction to Unified Modelling Language (UML)
- Business Process Modelling Notation (BPMN)
- Use case development
- An incremental approach to modelling
The Process Improvement Life Cycle
- Assembling the project team
- Integration with the development life cycle
- Comparing radical versus incremental improvement within the life cycle
Defining Business Processes
- Creating business use case diagrams
- Business use cases and identification of business actors
- Modelling high-level and grouped processes
- Business Process Modelling Workshop (case study application)
Translating to System Requirements
- Developing system use cases
- Mapping actors and use cases
- Mapping specific activities
- Mapping business scenarios
- Mapping business workers
- Mapping the business entity model
- Conducting a mapping workshop
Preliminary Process Assessment
- Assessing external influencing factors
- Identifying core and supporting processes
- Establishing improvement targets
- Identifying customers and key stakeholders
Business Process Models
- Evaluating pros and cons of various modelling techniques
- Components of a process model
- Introduction to use case scenarios
- Understanding business objects
- Mapping the workflow
Modelling Current Processes
- Conducting interviews and focus groups
- Modelling conditions, triggers, events, and business rules
- Managing levels of abstraction
- Effective modelling tips and techniques
- Determining the appropriate point to stop modelling
Quantifying Processes
- Determining what metrics to measure and in what volume
- Measuring customer satisfaction
- Measuring performance metrics
- Measuring efficiency indicators
- Analysing current processes
Analysing Activities
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis through simulation
- Identifying areas for improvement
- Modelling the new process
Generating New Ideas
- Documenting alternative solutions
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process effectively
Implementing New Business Process Models
- Mapping models to system requirements
- Developing policies and procedure manuals
- Utilizing models as tools for change management
- Process management strategies
Selecting Methods and Tools
- Method evaluation, selection, and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and extranets
- Process and knowledge management tools
Requirements
No prerequisites required.
14 Hours
Testimonials (2)
the Labs
Frank Mhlongo - Standard Bank of South Africa
Course - JBoss
The training is very interesting and can be useful on our future projects and the trainer is always active on answering our questions and helping us when we are having issues on our end.
