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Course Outline

Module 1: Introduction to AI and Gemini Pro

• What is generative AI and how it differs from classical search
• Gemini Pro within the Google Workspace ecosystem
• AI limitations: hallucinations, context, and accuracy
• Principles of responsible AI usage
• How AI generates responses

Practical exercise:
Participants test and compare prompts in Gemini and analyze the differences between results.

Module 2: EU AI Act

• Introduction to the EU AI Act
• Risk categories explained with examples
• Commonly used AI systems
• Obligations of users vs. obligations of providers
• Sensitive data and prohibited uses of AI
• Implementation timeline and impact on organizations

Practical exercise:
Participants classify real retail scenarios according to the risk levels defined by the EU AI Act and discuss the implications.

Module 3: Effective Prompting

• Structure of a high-quality prompt
• Role, context, instructions, examples, and format
• Prompting techniques: zero-shot and few-shot
• How to refine and improve prompts
• Common errors and optimization methods

Practical exercise:
Participants rewrite their own prompts used in current work and compare the results before and after optimization.

Module 4: Real Use Cases for Gemini Pro in Retail (customizable based on audience)

• Product description generation
• Creating promotional content and emails
• Customer communication support
• Analyzing feedback and sales reports
• Internal organization and documentation
• AI-assisted onboarding and internal support
• Tasks that should not be delegated to AI

Practical exercise:
Role-based workshop for marketing, HR, operations, sales, and customer support teams, based on real retail scenarios.

Module 5: Responsible Usage and Best Practices

• What data should never be entered into AI
• How to identify hallucinations and incorrect responses
• Creating a reusable prompt library
• Team collaboration using shared prompts
• AI governance basics for business users

Practical exercise:
Participants build a practical prompt library that can be used immediately after the course.

Q&A & Next Steps

Requirements

• Active access to Google Workspace with Gemini Pro enabled
• No technical or programming knowledge required

Important note:
Gemini Pro requires an active Google Workspace Business or Enterprise license with Gemini access enabled, and access must be verified before the course date.

 7 Hours

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