Configuration Management Training in Banat

This instructor-led, live training in Banat (online or onsite) is targeted at system administrators who wish to learn about Microsoft Endpoint Configuration Manager (MECM) and apply it to manage their infrastructures.

By the end of this training, participants will be able to:

• Learn about Microsoft Endpoint Configuration Manager and how it works.
• Understand and configure discovery methods.
• Configure MECM client policies.

Course Goals: Gain a solid understanding of Ansible fundamentals Master the installation and configuration of Ansible Examine the core elements of Ansible: Playbooks, Modules, and Inventory Apply Ansible to automate various tasks Run Ansible Playbooks to control and automate remote servers

This instructor-led, live training in Banat (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

This instructor-led, live training in Banat (online or on-site) is designed for system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Set up Foreman to automate the provisioning and configuration of systems.
• Install Katello to leverage its content management features for creating, organizing, and managing repositories.
• Track infrastructure changes using Foreman's reporting and monitoring capabilities.

This instructor-led, live training in Banat (online or onsite) is tailored for system administrators looking to leverage Microsoft SCCM for managing their IT infrastructures.

Upon completion of this training, participants will be able to:

• Navigate the Configuration Manager console for effective infrastructure management.
• Set up public key infrastructures to enhance the security of Microsoft SCCM.
• Execute advanced application deployment and resolve related issues.

Zammad is a contemporary, web-based, open-source helpdesk and customer support platform. It consolidates tickets from email, chat, phone, and social media into a unified queue, offering a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow while ensuring customer data remains within your infrastructure.

This instructor-led live training (available online or onsite) targets intermediate support managers and system administrators who aim to transition from cloud-based helpdesk platforms to a self-hosted, sovereign ticketing system using Zammad.

Upon completing this training, participants will be able to:

• Install Zammad via packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket intake.
• Design workflows, escalations, and SLA timers.
• Establish role-based access, groups, and organizations.
• Integrate with knowledge bases, reporting tools, and webhooks.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live-lab environment.

Customization Options for the Course

• To request customized training for this course, please contact us to arrange it.