Zoho CRM Training in Sud-Vest

Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.

By the end of this training, participants will be able to:

• Configure and customize the Zoho Desk environment for their team.
• Manage tickets, SLAs, and workflows across multiple support channels.
• Create insightful reports and dashboards to track service performance.
• Implement best practices for automation, change control, and collaboration.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.

By the end of this training, participants will be able to:

• Design and tailor reports and dashboards to facilitate actionable analysis.
• Apply best practices for change control, including audit trails and configuration management.
• Configure modules, workflows, and user roles to align with business processes.
• Monitor system usage, automate tasks, and enhance CRM usability and governance.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho Creator represents a SaaS platform designed for the development of enterprise-grade applications accessible across all devices.

Through this instructor-led live training, available in either onsite or remote formats, attendees will acquire the skills necessary to rapidly develop custom applications using Zoho Creator.

Upon completing this training, participants will be capable of:

• Effectively establishing, configuring, and utilizing their Zoho Creator account
• Designing forms and dashboards
• Establishing workflows and business rules
• Automating repetitive tasks and generating insightful pages

Target Audience

• Developers
• Business managers

Course Format

• Engaging lectures combined with discussions
• Extensive exercises and practical application
• Practical implementation within a live-lab setting

Options for Customizing the Course

• To inquire about customized training for this course, please reach out to us for arrangements.