AIOps in Action: Incident Prediction and Root Cause Automation Training Course

Introduction to Predictive AIOps

• Overview of predictive analytics applications in IT operations
• Data sources for prediction (logs, metrics, events)
• Core concepts in time-series forecasting and anomaly patterns

Designing Incident Prediction Models

• Labeling historical incidents and system behaviors
• Selecting and training models (e.g., LSTM, Random Forest, AutoML)
• Assessing model performance and managing false positives

Data Collection and Feature Engineering

• Ingesting and aligning log and metric data for model input
• Extracting features from both structured and unstructured data
• Addressing noise and missing data in operational pipelines

Automating Root Cause Analysis (RCA)

• Graph-based correlation of services and infrastructure
• Leveraging ML to infer probable root causes from event chains
• Visualizing RCA using topology-aware dashboards

Remediation and Workflow Automation

• Integration with automation platforms (e.g., Ansible, Rundeck)
• Triggering actions such as rollbacks, restarts, or traffic redirection
• Auditing and documenting automated interventions

Scaling Intelligent AIOps Pipelines

• MLOps for observability: model retraining and versioning
• Executing real-time predictions across distributed nodes
• Best practices for deploying AIOps in production environments

Case Studies and Practical Applications

• Analyzing real incident data using predictive AIOps models
• Deploying RCA pipelines with synthetic and production data
• Review of industry use cases: cloud outages, microservices instability, network degradations

Summary and Next Steps