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 Duration 21 hours (3 days)

Course Outline

Introduction to Conversational AI

  • The historical development and evolution of voice assistants
  • Essential components: ASR, NLU, Dialogue Management, and TTS
  • A look at leading platforms: Alexa, Google Assistant, and Rasa

Designing Voice Interfaces

  • Core principles of conversational user experience
  • Modeling intents and extracting entities
  • Utilizing voice design tools and flowcharting techniques

Development with Dialogflow and Alexa

  • Managing Dialogflow agents, intents, and webhook fulfillment
  • Creating Alexa Skills: handling intents, slots, voice models, and endpoint integration
  • Handling multi-turn conversations and session state management

Constructing Voice Assistants with Rasa

  • Understanding Rasa architecture: NLU, Core, and Actions
  • Configuring training data and domain definitions
  • Implementing custom actions, forms, and contextual dialogues

Integrating Voice Assistants

  • Connecting to APIs and back-end webhook services
  • Linking with CRMs, databases, and external applications
  • Deploying voice assistants in web apps, IoT environments, and mobile platforms

Testing, Deployment, and Optimization

  • Using simulators and test cases to validate voice interactions
  • Monitoring usage patterns and debugging conversation flows
  • Launching to Google Assistant, Alexa devices, or proprietary platforms

Security, Compliance, and Scalability

  • Implementing user authentication and authorization for assistants
  • Ensuring data privacy, GDPR compliance, and maintaining audit trails
  • Managing version control and CI/CD pipelines for voice applications

Summary and Future Directions

Requirements

  • Proficiency in RESTful APIs and JSON structures
  • Practical experience with at least one programming language (such as Python or JavaScript)
  • Foundational knowledge of natural language processing principles

Target Audience

  • Software engineers
  • UX designers focused on voice-based interaction design
  • Conversational AI teams developing virtual assistants

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