Claude AI for Customer Support and Service Operations Training Course

A two-day course designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. The curriculum addresses delegating end-to-end tasks to agents, constructing the personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), linking and developing MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The instructional material is tool-agnostic and serves as a continuation of the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with minimal or no coding background. Participants will learn how these tools function, how to guide them using prompts, and how to apply them to everyday tasks such as building a small project from scratch, working within an existing codebase, and reviewing generated results. The curriculum is tool-agnostic and applicable to platforms like Cursor, Claude Code, Copilot, and similar solutions. This course serves as a prerequisite for 'Agentic AI Development: Advanced Workflows.'

This two-step training program is designed for software delivery teams looking to integrate AI-assisted engineering workflows into their daily activities using Claude Code.

This instructor-led, live training in Romania (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Romania empowers professionals to utilize the tool for data analysis and BI objectives. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of simplifying workflows and enhancing insight extraction from business data.

This instructor-led, live training in Romania (online or onsite) is designed for intermediate-level software developers and AI engineers looking to integrate Claude AI into their applications, create AI-driven chatbots, and improve software functionality with AI-based automation.

After completing this training, participants will be able to:

• Integrate AI into applications using the Claude AI API.
• Create AI-driven chatbots and virtual assistants.
• Improve applications with AI automation and natural language processing.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Romania (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI to process large volumes of data, synthesize information, and automate research tasks.

By the end of this training, participants will be able to:

• Utilize Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into existing research and knowledge management workflows.

This instructor-led, live training in Romania (online or onsite) is designed for beginner-level professionals who wish to integrate Claude AI into their daily workflows to enhance efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

Claude for Business Productivity and AI Agents is a two-day instructor-led training that teaches business professionals how to use Claude effectively to improve productivity, automate everyday tasks, and create AI-powered assistants without programming. Participants will learn prompt engineering, document and data processing, project organization, and how AI agents work. Through practical exercises and real-world business scenarios, they will gain the knowledge and confidence to design, build, and refine their own no-code AI agents using Claude.

Level

Beginner to Intermediate

Learning Objectives

By the end of this training, participants will be able to:

• Understand the capabilities, limitations, and best practices for using Claude in a business environment.

• Write effective prompts using proven prompt engineering techniques.

• Use Claude to generate, summarize, analyze, and transform business documents and data.

• Create reusable Claude Projects to organize knowledge, instructions, and recurring tasks.

• Apply Claude to common business activities such as reporting, project management, document creation, research, and data organization.

• Explain how AI agents work and identify business processes that can benefit from AI-driven automation.

• Distinguish between prompts, AI assistants, workflows, and AI agents.

• Analyze the structure and key components of an AI agent.

• Design AI agents using a structured, no-code methodology.

• Use Claude's AI capabilities to create and refine business assistants and automated workflows.

• Apply best practices for testing, improving, and governing AI-generated solutions.

Format of the Course

• Interactive lectures and instructor demonstrations

• Guided discussions and best-practice recommendations

• Hands-on exercises using Claude

• Individual and group workshops

• Practical business scenarios based on real organizational use cases

Course Customization Options

This course can be customized to include organization-specific use cases, documents, workflows, and business processes. Practical exercises may be adapted to participants' roles, such as management, finance, operations, merchandising, administration, sales, customer service, or project management. Additional focus can also be placed on document automation, data analysis, AI agent design, or industry-specific applications.

Target Audience

This instructor-led, live training is intended for business professionals, managers, team leaders, executive assistants, project managers, operations specialists, and knowledge workers who want to use Claude to improve productivity, automate business processes, and understand how to create AI agents without programming.

This instructor-led, live training in Romania (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond simple code completion; it is a terminal-native development agent that analyzes your codebase, plans multi-step modifications, executes tests, and transforms a single command into a functional outcome. This intensive one-day workshop provides participants with structured, practical experience, including configuring Claude Code for real-world projects, crafting effective delegation prompts to achieve reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led, live training in Romania is designed for intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and effectively guide it using a CLAUDE.md file.
• Scaffold an application and integrate data with a CMS.
• Build test suites and run QA processes using subagents.
• Set up automated deployment pipelines to Vercel or Cloud Run.

This instructor-led, live training in Romania (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.