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Course Outline

Enterprise AI Agents with Tencent ADP

  • Defining enterprise AI agents and identifying their value-add areas
  • Tencent ADP capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing between agent-based solutions and standard chat applications
  • Common enterprise use cases and delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectures
  • Structuring prompts, tools, and business rules effectively
  • Planning for escalation paths, human review, and system reliability

Building RAG and Knowledge Workflows

  • RAG concepts for grounded responses and accessing enterprise knowledge
  • Preparing documents, policies, and internal content for retrieval
  • Designing retrieval flows and response grounding patterns
  • Testing and iteratively improving answer quality

Orchestrating Workflows and Integrations

  • Mapping business processes into agent-driven workflows
  • Connecting agents to APIs, internal services, and enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow steps and specialist agents

Implementing Operational Guardrails

  • Guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks from unsafe outputs, prompt injection, and data exposure
  • Integrating approval checkpoints, audit trails, and access controls
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking quality, latency, costs, and workflow success rates
  • Evaluating agent behavior across realistic business scenarios
  • Troubleshooting common RAG, workflow, and orchestration issues
  • Developing an implementation plan for pilot and production rollout

Requirements

  • A foundational understanding of generative AI concepts and standard enterprise AI applications
  • Practical experience with APIs, web applications, or cloud platforms
  • Basic proficiency in programming, integration, or solution design

Target Audience

  • Solution architects and technical leaders
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams supporting enterprise AI initiatives
 14 Hours

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