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 Duration 7 hours

Course Outline

Discovery Before Development

  • Why scoping is the primary cause of AI deployment failures
  • Treating discovery as a core engineering activity
  • Establishing time boxes and exit criteria for discovery phases

Analyzing the Workflow

  • Observing work in its actual operational context
  • Documenting process maps, handoffs, and exception paths
  • Conducting interviews with users, managers, and control functions

Validating Use Cases

  • Applying filters for feasibility, value, and readiness
  • Evaluating a portfolio of options rather than a single idea
  • Providing evidence-based justification for rejecting use cases

Value Architecture and Business Case

  • Defining baselines, benefits, and cost to serve
  • Selecting metrics acceptable to finance and audit teams
  • Managing risk, compliance, and dependency registers

Commitments, Gates, and Transition

  • Defining scope statements, assumptions, and exclusions
  • Implementing stage gates and kill criteria
  • Preparing handover briefs for the build team

Requirements

  • Experience in a customer-facing technical or delivery role
  • Familiarity with business processes in at least one industry
  • Basic skills in spreadsheets and document creation for modeling and reporting

Audience

  • Forward deployed engineers and solution consultants
  • Presales and solution architects
  • Product owners and delivery leads on AI engagements
  • Transformation leads assessing an AI portfolio

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