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Duration 7 hours
Course Outline
Discovery Before Development
- Why scoping is the primary cause of AI deployment failures
- Treating discovery as a core engineering activity
- Establishing time boxes and exit criteria for discovery phases
Analyzing the Workflow
- Observing work in its actual operational context
- Documenting process maps, handoffs, and exception paths
- Conducting interviews with users, managers, and control functions
Validating Use Cases
- Applying filters for feasibility, value, and readiness
- Evaluating a portfolio of options rather than a single idea
- Providing evidence-based justification for rejecting use cases
Value Architecture and Business Case
- Defining baselines, benefits, and cost to serve
- Selecting metrics acceptable to finance and audit teams
- Managing risk, compliance, and dependency registers
Commitments, Gates, and Transition
- Defining scope statements, assumptions, and exclusions
- Implementing stage gates and kill criteria
- Preparing handover briefs for the build team
Requirements
- Experience in a customer-facing technical or delivery role
- Familiarity with business processes in at least one industry
- Basic skills in spreadsheets and document creation for modeling and reporting
Audience
- Forward deployed engineers and solution consultants
- Presales and solution architects
- Product owners and delivery leads on AI engagements
- Transformation leads assessing an AI portfolio