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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Core warranty concepts and terminology
- Warranty coverage at both the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing temporal limits, conditions, and durations
Managing Warranty Claims
- Generating warranty claims from work orders
- Handling routing, approvals, and necessary documentation
- Tracking claim status and progression
Tracking Vendor Responses
- Recording interactions with vendors
- Managing approvals, rejections, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across asset records
Integrating Procurement and Change Management
- Relating warranty details to purchasing activities
- Synchronizing Change Management processes with warranty implications
- Ensuring data consistency between procurement and maintenance
Addressing Exceptions and Special Cases
- Managing expired or invalidated warranties
- Handling partial claims or coverage disputes
- Resolving entitlement discrepancies
Practical Warranty Scenarios
- Executing complete warranty claim processes from start to finish
- Simulating vendor interactions and subsequent follow-ups
- Applying warranty rules to actual maintenance cases
Conclusion and Recommended Next Steps
Requirements
- Foundational understanding of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic familiarity with navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
