Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integrating ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Individuals holding a current ITIL® 4 Foundation certification
The program prepares candidates for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course package. This credential validates your up-to-date proficiency in the ITIL framework and contributes to ongoing professional growth in service management.
Preparation Requirements
Candidates must possess a valid ITIL® 4 Foundation certificate. No further pre-course preparation is required.
Exam Procedure
Participants are issued an exam voucher with a validity period of six months, offering flexibility in choosing a convenient exam date.
Following the completion of the training, participants will receive guidance on registering for the exam. Scheduling is managed directly through the PeopleCert platform via a personal account. The assessment is delivered online with remote proctoring. A PeopleCert proctor oversees the session using a webcam and secure connection. Prior to starting, participants are required to verify their identity and display their surroundings to ensure adherence to examination protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Threshold: 65% (minimum of 13 correct answers)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
