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Course Outline

Introduction to Mobile Subscriber Services

  • Subscriber categories and profiles
  • Service types: voice, SMS, data, and value-added services
  • Subscriber lifecycle events and their signaling impacts

Overview of OSS and the Role of NetAct

  • OSS functions within performance management
  • NetAct: objectives and core components
  • Data flow from network elements into NetAct

Key Performance Indicators — Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation timeframes
  • Thresholds, alarms, and alignment with SLAs

NetAct KPI Suite — Voice and Signaling

  • Call setup success rate and call drop rate
  • SS7/Sigtran signaling KPIs
  • Busy hour considerations and capacity planning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput KPIs
  • Metrics for latency, jitter, and packet loss
  • Subscriber experience KPIs (e.g., per-subscriber throughput)

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline identification
  • Correlating KPIs across layers (RAN, transport, core)
  • Utilizing KPIs to pinpoint congestion, configuration, and hardware issues

Reporting, Dashboards, and Alarm Management

  • Creating actionable KPI dashboards
  • Generating reports and stakeholder-focused presentations
  • Alarm optimization and noise reduction techniques

Troubleshooting Workflows Leveraging NetAct Data

  • Step-by-step troubleshooting guide
  • Practical exercises: voice call failures and data throughput issues
  • Criteria for validating and closing incidents

Operational Best Practices and KPI Governance

  • KPI ownership and governance frameworks
  • Change management and assessing KPI impact
  • Continuous improvement and the KPI lifecycle

Summary and Future Directions

Requirements

  • Knowledge of mobile network architecture
  • Aquaintance with OSS/BSS concepts
  • Foundational understanding of performance monitoring terminology

Target Audience

  • Network operations and performance engineers
  • OSS analysts and NOC personnel
  • Telecom planners and service assurance teams
 14 Hours

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