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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling impacts
Overview of OSS and the Role of NetAct
- OSS functions within performance management
- NetAct: objectives and core components
- Data flow from network elements into NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation timeframes
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and capacity planning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across layers (RAN, transport, core)
- Utilizing KPIs to pinpoint congestion, configuration, and hardware issues
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Generating reports and stakeholder-focused presentations
- Alarm optimization and noise reduction techniques
Troubleshooting Workflows Leveraging NetAct Data
- Step-by-step troubleshooting guide
- Practical exercises: voice call failures and data throughput issues
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Future Directions
Requirements
- Knowledge of mobile network architecture
- Aquaintance with OSS/BSS concepts
- Foundational understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
14 Hours