ITIL® training programs offer interactive, hands-on experiences that illustrate how to effectively manage IT services, ultimately enhancing the value delivered to customers.
Constanta, Mircea cel Batran Street
NobleProg Constanta, Str. Mircea cel Batran, Constanta, romania, 900658
The building is situated in the central part of the city with view to the Black Sea. The hotel contains three conference rooms fully equipped for training, meetings and conferences. Just a quick walk and you can relax on the beach after a full day in the conference center.
This instructor-led, live training in Dobrogea Sud-Est (online or onsite) is targeted at intermediate-level IT professionals and ICT service managers who wish to understand and implement ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand the key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This program is tailored for professionals who already possess an ITIL® 4 Foundation certification and wish to update their expertise to align with the latest ITIL® 5 framework.
It offers a streamlined and efficient transition, emphasizing the key distinctions, novel concepts, and expanded practices introduced in ITIL® 5.
Designed for IT staff and management in Dobrogea Sud-Est, this course provides a holistic understanding of IT Service Management and prepares candidates for the ITIL 4 Foundation exam, covering key concepts, guiding principles, and essential practices to enhance value delivery.
This program offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services in today's rapidly evolving landscape. It empowers participants with a robust comprehension of how organizations can generate value through efficient service management and collaborative efforts.
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Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
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