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Duration 21 hours
Course Outline
Introduction and Overview
The rationale behind business process re-engineering (BPR)
- Enhancing competitive advantage through radical redesign
- The imperative for re-engineering
- Defining the scope and limits of re-engineering
- Centring efforts on the core business process
- Achieving objectives related to cost efficiency and revenue growth
Utilising the proven CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Distinguishing customers from stakeholders
- Identifying key activities and information structures
- Encouraging creative, right-brain thinking
Customer-Centric Approach
Examining the customer interface
- Broadening customer roles through aggregation
- Refining customer classifications using generalisation
- Building an accurate customer profile
Documenting customer values and expectations
- Differentiating service provision from product supply
- Evaluating satisfaction across quality, flexibility, speed, cost, and service
- Categorising relationships using the PRIDE checklist
- Assessing how well the business process fulfils customer needs
Modelling the Business Process
Identifying processes for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to gauge performance
- Detecting business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Identifying role anomalies via cross-reference matrices
- Visualising business processes using UML activity diagrams
- Distributing activities across different roles
Analysing the Business Process
Detailed business process examination
- Choosing the right UML tools
- Defining process scope with UML use case diagrams
- Identifying key business actors
- Modelling alternative workflow paths
- Capturing inefficient business activities
Examining the business structure
- Reviewing organisational infrastructure
- Mapping information flows using class diagrams
- Applying UML business stereotypes
- Structuring process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximising the value of information technology
- Leveraging web-enabled technologies
- Engaging through social spaces
- Designing future-proof business systems
- Implementing business intelligence solutions
- Utilising Enterprise Information Systems
Redefining customer-process interfaces
- Tailoring business processes to serve specific customer segments
- Integrating and capitalising on technological opportunities
- Personalising the process experience
- Surpassing customer expectations
Creating the new process using best business practices
- Incorporating proven business patterns
- Resolving process anomalies
- Comparing strategic options
- Ensuring robust and reliable information management
Deploying the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating tangible success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
