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 Duration 7 hours

Course Outline

Introduction

• The current landscape of digital banking in Bulgaria and the region.

Value Creation Points

• Digital channels and mobile banking experiences.
• Digital lending: shifting from branch visits to rapid online processes.
• SME banking strategies.

Fintech and Banks

• Dynamics of competition and collaboration.
• Mutual learning opportunities: what banks can adopt from fintechs and vice versa.

Agile as a Transformation Enabler

• Insights derived from the trainer’s master’s research.
• Transitioning from project-based to product-based thinking.

Organization, People, and Culture

• Why technology alone is insufficient.
• The role of leadership and middle management.

Case Studies

• Analysis of transformations that succeeded and those that did not.
• Key lessons extracted.

Summary and Future Steps

Requirements

Prerequisites

• No prior experience with Agile or digital product management is necessary.
• A general understanding of financial services is advantageous.

Target Audience

• Managers and specialists within banks, insurance companies, and payment service providers.
• Teams at fintech companies.
• Consultants supporting the financial sector.

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Price per participant

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