Course Outline
Introduction
• Digitization vs. Reengineering: Why merely copying paper processes to screens is insufficient
Visualizing Current Workflows
• Mapping processes from the customer’s viewpoint
• Quantifying duration, steps, and drop-off rates
Identifying Inefficiencies
• Redundant tasks, documentation, and signatures
• Approval chains and inter-departmental handovers
• Distinguishing genuine regulatory mandates from internal customs
Creating the Target Process
• Core principles of effective digital workflows
• Co-creation with business, IT, risk, and compliance stakeholders
• Collaboration with Business Analysis and UX teams
From Concept to Implementation
• Translating the new process into a backlog
• Phased release strategy instead of a single major launch
• Tracking metrics: time, completion rate, and digital adoption
Case Study
• Optimizing a bank’s loan, credit card, and insurance applications from over 30 minutes to a 5-minute, single-signature experience
Practical Application
• Reengineering a workflow from the participants’ own organizations
Conclusion and Future Actions
Requirements
Prerequisites
• No prior expertise in process modeling notation is necessary
• Practical experience with business processes in any professional role
Target Audience
• Product Owners and product managers
• Business analysts and process owners
• Operations and back-office leaders
• Teams digitalizing services within banking, insurance, utilities, and public administration
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
