Jira Service Management Training Course

This instructor-led live training in Romania (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will acquire knowledge on advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for projects, managing users, groups, and roles, configuring dashboards, defining emails and notifications, applying security schemes, managing permissions, and performing troubleshooting. Furthermore, participants will learn to install and customize the JIRA Service Desk, set up a knowledge base, manage service desk users, and collaboratively handle service requests.

By the end of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to align with their specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Upon completing this training, participants will be equipped to independently manage, optimize, and customize JIRA in a corporate setting.

This instructor-led live training in Romania introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows, and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Romania covers JIRA's approach to software planning, tracking, and releasing, guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Comprehend the concepts and functionality underlying JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Advance issues through the complete workflow.
• Execute searches.
• Manage and customize screens and filters.

JIRA Software is a robust tool for Project Management, yet users often focus more on the tool itself than on the underlying methodology.

This instructor-led live training introduces participants to the combined power of Jira and Confluence, demonstrating how these tools work together to help teams successfully deliver products or projects. Participants will learn to utilize these tools efficiently to streamline User Requirements, Testing, and Communication, all centralized in one place.

The course covers JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence integration, reporting, essential fields, custom fields, issue types, screens, and filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage projects effectively
• Manage issues efficiently
• Design the necessary screens for handling different issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports for both the team and management

This live, instructor-led training in Romania (online or onsite) is designed for intermediate-level project managers aiming to create, execute, and manage forms in Jira effectively.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in Romania (online or onsite) is designed for beginners to intermediate professionals seeking to upgrade their Jira expertise. Participants will learn to integrate and leverage the Xray plugin, manage user roles and permissions, optimize data imports, and effectively oversee storage management.

Upon completing this training, participants will be able to:

• Integrate and set up the Xray plugin for test management.
• Manage Jira user profiles and assign suitable roles and permissions.
• Import data into Jira efficiently, adhering to best practices.
• Optimize Jira storage usage and implement data management strategies.

JIRA is a Java-based web application designed to facilitate project and issue tracking, thereby enhancing the agility of software development processes.

During this instructor-led live training, participants will learn how to leverage Jira to implement a Kanban approach to Agile within their organization.

Upon completion of this training, participants will be able to:

• Grasp the core principles underlying Agile and Kanban methodologies
• Utilize Jira to create and manage a Kanban project
• Customize Jira to align with the specific needs of their organization
• Execute both basic and advanced searches and analyses
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• A blend of lectures, discussions, exercises, and extensive hands-on practice in a live-lab environment.

Note

• To arrange customized training for this course, please contact us.