Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live, instructor-led training on Romania focuses on warehouse operations within Dynamics 365 Business Central. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and apply license plating. It is ideal for teams aiming to optimize ERP workflows through hands-on practical experience.

This instructor-led, live training in Romania (online or onsite) is designed for business analysts looking to optimize marketing and sales processes using Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Utilize various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models such as records, segment charts, and others.
• Automate processes with Microsoft Flow integration.

This instructor-led, live training in Romania (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Romania (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals seeking to reinforce their expertise, enhance report generation capabilities, and maximize the potential of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports with efficiency.
• Manage treasury functions, such as cash flow and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led, live training in Romania (online or onsite) targets participants at beginner to intermediate levels who seek a thorough understanding of Dynamics 365 Sales and how to leverage the platform to improve their sales operations.

Upon completion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Apply data and analytics to support sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Romania (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This guided, live training in Romania (online or in-person) is designed for beginner to intermediate participants who wish to apply the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

Upon completion of this training, participants will be able to:

• Understand the features and advantages of the Sales Insights module.
• Use AI-driven analytics to boost sales performance.
• Customize and configure the module to address specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led program in Romania provides a comprehensive functional overview of Microsoft Dynamics 365 F&O, focusing on Finance and Supply Chain. It addresses core configuration, vendor management, and inventory workflows, enabling advanced users to develop practical competencies for real-world ERP environments.

This live, instructor-led training in Romania addresses the fundamental concepts and practical applications of Dynamics 365 F&O, empowering developers and support personnel to cultivate essential skills for customizing ERP features, integrating disparate systems, and maintaining solutions in a professional setting.