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Course Outline

Advanced Knowledge Management Principles within Microsoft 365

  • Core tenets of structured knowledge management
  • Designing scalable architectures with SharePoint and Teams
  • Utilizing metadata, version control, and document libraries

Constructing and Connecting SharePoint Knowledge Repositories

  • Establishing linked SharePoint sites and document libraries
  • Implementing metadata columns, content types, and lookup fields
  • Configuring site hierarchies and cross-site navigation paths

Designing Responsive Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI
  • Building real-time dashboards for monitoring knowledge assets
  • Defining KPIs and visual reports to derive data-driven insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publication procedures
  • Integrating Teams notifications and adaptive card functionalities
  • Creating multi-stage flows for document lifecycle oversight

Developing and Administering Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Integrating SharePoint pages, Lists, and Planner boards
  • Establishing governance structures, role definitions, and permission sets

Sustaining and Optimizing Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies
  • Conducting periodic audits and metadata refinements
  • Enhancing system performance and minimizing content duplication

Best Practices for Knowledge Management in Microsoft 365

  • Review of fundamental knowledge system design principles
  • Guaranteeing consistency and discoverability throughout content
  • Promoting adoption and engagement via user experience design

Requirements

  • Proficiency in utilizing Microsoft 365 applications (specifically SharePoint, Teams, and OneNote)
  • Background experience in knowledge management practices or content strategy

Target Audience

  • Knowledge managers establishing organized information repositories
  • Content strategists constructing interconnected knowledge frameworks
  • IT specialists responsible for managing organizational knowledge assets within Microsoft 365
 14 Hours

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