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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Environment

  • The escrow-based order lifecycle and asset release mechanisms.
  • Identifying exposure points: off-platform fiat versus on-platform crypto.
  • Consequences of fraud loss, chargebacks, and bank claims.

Exercise 1, Mapping the Exposure: Teams trace one buy order and one sell order from placement to release, identifying every point where off-platform payments break the link between identity and funds.

Regulatory Frameworks and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Regulatory oversight of crypto assets and exchange licensing.
  • Jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatched payer accounts.
  • Triangulation schemes, third-party payers, and reused payment proofs.
  • Partial payments, altered amounts, and visually similar figures.

Case Study, Five Recurring Patterns: Participants classify real anonymized dispute records against five key typologies and identify the control failure in each instance.

False Confirmations, Forged Receipts, and Account Takeovers

  • Orders marked as paid without actual transfer occurrence.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing in order chats and credential theft.
  • Hijacked accounts exploited to defraud other users.

Workshop, Phishing in the Order Chat: Teams compare genuine support messages with fraudulent ones, then draft the takedown and revalidation path for the reported account.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data capture and identity document verification.
  • Level 2 revalidation, video-selfie liveness checks, and list screening.
  • Aligning verified identities with payment instruments.

Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews on sample files, recording discrepancies that necessitate revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Corporate documentation, representation powers, and signatories.
  • Beneficial ownership chains and control indicators.
  • Risk factors for legal persons and periodic review requirements.

Identity Fraud and Document Forensics

  • Forged, borrowed, and synthetic identities.
  • Liveness bypass attempts, deepfakes, and injection attacks.
  • Revalidation triggers following disputes or compromise claims.

Lab, Document Forensics: Participants examine tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.

AML Screening, Sanctions, and PEP

  • List matching, tolerance levels, and managing false positives.
  • Identifying PEPs, adverse media, and source of wealth.
  • Enhanced due diligence and escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Factors including customer profile, product, channel, geography, and behavior.
  • Risk rating, review triggers, and treatment decisions.
  • Tailoring due diligence to the actual level of risk.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approvals: account age, KYC status, and history.
  • Wallet attribution, high-risk counterparties, and fund tracing.
  • Chargeback-prone gateways and payment method risks.

Case Study, The Large Withdrawal: Participants review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify their decision against monitoring criteria.

Evidence Standards for Payment Proof

  • Acceptable evidence: statements and uninterrupted recordings.
  • Authenticity checks on documents, captures, and metadata.
  • Documenting what was verified and what was not.

Lab, Evidence or Artifact: Teams categorize a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, stating alternative requests where necessary.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties submit valid evidence.
  • Waiting periods for interbank processing and preventive holds.
  • Documented decision criteria for time-expired orders.

Workshop, Both Sides Are Right: Teams resolve a dispute where buyer and seller each hold seemingly genuine proof, defending the final outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and suspension protocols.
  • Partial payment deadlines and return to the originating account.
  • Refunds to incorrect banks: fees and resolution timeframes.
  • Restricted balances and retention of new deposits.

Exercise, Drafting the Sanction: Participants draft the action, notice, and timeframe for three escalating cases, testing them against playbook criteria.

Case Management, Documentation, and Escalation

  • Case files, internal notes, and evidence retention.
  • Escalation matrices and department head reviews.
  • Suspicious activity reporting and record-keeping.

Capstone: End-to-End Fraud Case

  • Order review, evidence assessment, and identity revalidation.
  • Escalation, sanctions decisions, and counterparty resolution.
  • Justification memo and peer review.

Capstone, Full Case Run: Each team handles a complete simulated case from the first suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and protocol gaps.
  • Guidance on evidence standards and disputed cases.
  • Guidance on actions and sanctions criteria.

Requirements

  • Basic understanding of fraud prevention concepts.
  • Basic familiarity with KYC and customer onboarding processes.
  • No technical or programming background is required.

Target Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative staff involved in documentation, reconciliation, and customer records.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads responsible for escalation decisions.

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