Course Outline
Introduction to Root Cause Analysis (RCA)
- Defining RCA and its strategic significance
- Categories of challenges that RCA is suited to handle
- Overview of the continuous improvement loop
Fundamental Principles of RCA
- Analyzing cause-and-effect dynamics
- Commonly used RCA methods and frameworks
- The sequential stages of the RCA workflow
Essential RCA Instruments
- The 5 Whys Method: Uncovering deep-seated causes
- Ishikawa (Fishbone) Diagram: Grouping potential drivers of the problem
- Pareto Analysis: Ranking issues by their relative impact
Sophisticated RCA Methods
- Failure Mode and Effects Analysis (FMEA): Forecasting potential points of failure
- Fault Tree Analysis (FTA): Conducting structured failure investigations
- Cause and Effect Matrix: Ranking remedies based on their influence
Practicing RCA in Practical Settings
- Case studies and practical hands-on tasks
- Tracing origin points within business operations
- Creating executable resolution plans
Executing Corrective and Preventive Actions (CAPA)
- Constructing corrective action roadmaps
- Instituting preventive controls
- Tracking and assessing the success of measures
Avoidance and Ongoing Enhancement
- Techniques for proactive issue detection
- Overseeing and maintaining achieved improvements
- Integrating RCA into the corporate mindset
Conclusion and Future Directions
Requirements
- Foundational knowledge of business workflows
- Practical experience in troubleshooting or decision-making within an organizational context
Target Audience
- Corporate professionals
- Quality assurance specialists
- Project leaders and process optimization experts
Testimonials (4)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
The practice
Ignat
Course - Root Cause Analysis
I enjoyed the quizzes, and Driton's style of teaching.
Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
With both my 2022 ISO 9001 audit prep-related training & the recently completed ISO 9001 audit prep refresher course; Dereck has helped me significantly with regards to gaining a new & practical perspective of the ISO 9001:2015 clauses & sections & how they apply to our business. Dereck has also helped me with both training courses --- to improve my ISO-related communications both with our company's employees and the external ISO Auditors .