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Course Outline

Introduction to Salesforce in Insurance and Leasing

  • Overview of Salesforce Financial Services Cloud
  • Core concepts: Accounts, Contacts, Opportunities, and Policies
  • Industry-specific data modeling and extensions

Insurance Sales Quoting (Quote Rate Apply)

  • Structuring product offerings and quoting frameworks
  • Implementing rate tables, discount rules, and approval workflows
  • Capturing client requirements and setting up pre-sales configurations

Requirements Analysis and System Setup

  • Translating business requirements into system logic
  • Utilizing custom objects, flows, and automation tools
  • Configuring security and access controls for insurance roles

Claims Processing and Post-Sales Support

  • Designing claims workflows and automation
  • Implementing event registration and validation logic
  • Automating payment and settlement procedures

Insurance Policy Administration (IPA)

  • Modeling policy lifecycles across different industries
  • Managing policy versions, renewals, and lapses
  • Tailoring configurations for regional regulatory compliance

Integration and Analytics

  • Integrating data with external systems (e.g., actuarial and finance platforms)
  • Creating dashboards and KPIs for insurance operations
  • Generating reports for underwriting, claims, and compliance

Conclusion and Future Directions

Requirements

  • Fundamental understanding of CRM principles
  • Knowledge of insurance and/or leasing operational workflows
  • Prior experience with the Salesforce platform or comparable tools is advantageous

Target Audience

  • Salesforce developers operating within the insurance or leasing sectors
  • Product managers overseeing insurance product portfolios
  • IT professionals involved in policy administration and post-sales service support
 21 Hours

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