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Course Outline
Introduction to Salesforce in Insurance and Leasing
- Overview of Salesforce Financial Services Cloud
- Core concepts: Accounts, Contacts, Opportunities, and Policies
- Industry-specific data modeling and extensions
Insurance Sales Quoting (Quote Rate Apply)
- Structuring product offerings and quoting frameworks
- Implementing rate tables, discount rules, and approval workflows
- Capturing client requirements and setting up pre-sales configurations
Requirements Analysis and System Setup
- Translating business requirements into system logic
- Utilizing custom objects, flows, and automation tools
- Configuring security and access controls for insurance roles
Claims Processing and Post-Sales Support
- Designing claims workflows and automation
- Implementing event registration and validation logic
- Automating payment and settlement procedures
Insurance Policy Administration (IPA)
- Modeling policy lifecycles across different industries
- Managing policy versions, renewals, and lapses
- Tailoring configurations for regional regulatory compliance
Integration and Analytics
- Integrating data with external systems (e.g., actuarial and finance platforms)
- Creating dashboards and KPIs for insurance operations
- Generating reports for underwriting, claims, and compliance
Conclusion and Future Directions
Requirements
- Fundamental understanding of CRM principles
- Knowledge of insurance and/or leasing operational workflows
- Prior experience with the Salesforce platform or comparable tools is advantageous
Target Audience
- Salesforce developers operating within the insurance or leasing sectors
- Product managers overseeing insurance product portfolios
- IT professionals involved in policy administration and post-sales service support
21 Hours
Testimonials (2)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
The way of interaction with students