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Course Outline

Introduction to Management

Leadership Competencies in Modern Management

Leading a Worker Team

  • Management styles
  • Selecting effective management styles based on team development phases
  • The ideal manager profile: analyzing one's own leadership style
  • Assessing personal strengths and weaknesses as a team leader, and identifying areas for development
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Foundations of verbal and nonverbal communication
  • Individual communication styles
  • Common communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing meaningful feedback
  • Navigating difficult situations during interactions
  • Communication networks
  • Information flow models and optimization strategies

Strategies for Conflict Resolution within Employee Teams

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to mastering conflict and appropriate conduct during disputes
  • Leveraging conflict for assertiveness and team growth
  • Strategies applied in conflict scenarios
  • Conflict management principles
  • Core methods of conflict resolution
  • Managing emotions during conflicts
  • Overcoming verbal and nonverbal barriers in communication and conflict resolution

Motivating Team Management

  • The concept of motivation
  • Key drivers of motivation within organizations
  • Various types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles for motivation
  • The role of feedback and evaluation
  • The importance of language in motivating teams

Effective Time Management and Utilization

  • The time management matrix
  • Controlling personal time and addressing time wasters
  • Techniques for time planning
  • Delegation of authority and responsibilities

Coaching

  • Understanding coaching and its practical application
  • Individual participant engagement
  • Providing in-depth feedback

Training Summary

Requirements

This course is designed for a general audience; no prior specialist knowledge is required for participation.

 14 Hours

Number of participants


Price per participant

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