Course Outline
Leadership vs. Management
- The similarities and differences between leadership and management. What distinguishes a great leader;
- what makes a great manager?
- Management styles
- Organizational climate
- Aligning management styles with organizational climate
Building a Successful Team
- Defining what a team is
- The stages of team development
- How managers can influence the stages of team development...
Performance Management
- Setting objectives
- Managing individual performance
- Coaching for improved performance
- Delegation
- Using feedback as a performance management tool
Effectively Implementing Change
- Why change succeeds (or fails)
- The 9 key principles of change
- Emotional responses to change
- Resistance to change – and the benefits of resistance
Negotiating for Optimal Results
- Communication during negotiations
- The importance of effective presentations
- Different negotiation strategies
- Comparing strategies
- Building rapport
- The 3-phase negotiation process
Resolving Conflict
- What causes conflict?
-
The phases of conflict handling
- Understanding the conflict
- Understanding your position in the conflict versus the other person’s
- Resolving the conflict
- Kilmann’s five conflict-handling modes – and how to apply them
- Bridging the gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.