Course Outline
Leadership vs. Management
- Examining the parallels and distinctions between Leadership and Management; identifying traits of a Great Leader;
- Defining the characteristics of a Great Manager.
- Exploring various Management Styles.
- Understanding the Organisational Climate.
- Aligning Management Styles with the Organisational Climate.
Building a High-Performing Team
- Defining what constitutes a Team.
- Analyzing the stages of Team Development.
- How managers can positively influence the stages of Team Development.
Performance Management
- Establishing Clear Objectives.
- Overseeing Individual Performance.
- Coaching to enhance Performance.
- Effective Delegation.
- Utilizing Feedback as a tool for Performance Management.
Implementing Change Effectively
- Understanding why Change initiatives succeed or fail.
- Applying the 9 key principles of change.
- Navigating the emotional responses to change.
- Addressing Resistance to change – and recognizing the potential benefits of resistance.
Achieving Optimal Negotiation Results
- Communication techniques in Negotiation.
- The value of Effective Presentations.
- Exploring various Negotiating Strategies.
- Evaluating and Comparing Strategies.
- Establishing Rapport.
- Mastering the 3-phase Negotiating Process.
Managing Conflict
- Identifying the root causes of conflict.
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The Phases of Conflict Handling:
- Analyzing the Conflict.
- Understanding your own and the other party’s position within the conflict.
- Resolving the Conflict.
- Applying Kilmann’s Five Conflict-Handling Modes.
- Bridging the Gap between parties.
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.