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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Examining the parallels and distinctions between Leadership and Management; identifying traits of a Great Leader;
  • Defining the characteristics of a Great Manager.
  • Exploring various Management Styles.
  • Understanding the Organisational Climate.
  • Aligning Management Styles with the Organisational Climate.

Building a High-Performing Team

  • Defining what constitutes a Team.
  • Analyzing the stages of Team Development.
  • How managers can positively influence the stages of Team Development.

Performance Management

  • Establishing Clear Objectives.
  • Overseeing Individual Performance.
  • Coaching to enhance Performance.
  • Effective Delegation.
  • Utilizing Feedback as a tool for Performance Management.

Implementing Change Effectively

  • Understanding why Change initiatives succeed or fail.
  • Applying the 9 key principles of change.
  • Navigating the emotional responses to change.
  • Addressing Resistance to change – and recognizing the potential benefits of resistance.

Achieving Optimal Negotiation Results

  • Communication techniques in Negotiation.
  • The value of Effective Presentations.
  • Exploring various Negotiating Strategies.
  • Evaluating and Comparing Strategies.
  • Establishing Rapport.
  • Mastering the 3-phase Negotiating Process.

Managing Conflict

  • Identifying the root causes of conflict.
  • The Phases of Conflict Handling:
    • Analyzing the Conflict.
    • Understanding your own and the other party’s position within the conflict.
    • Resolving the Conflict.
  • Applying Kilmann’s Five Conflict-Handling Modes.
  • Bridging the Gap between parties.

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