Get in Touch

Course Outline

Leadership vs. Management

  • The similarities and differences between leadership and management. What distinguishes a great leader;
  • what makes a great manager?
  • Management styles
  • Organizational climate
  • Aligning management styles with organizational climate

Building a Successful Team

  • Defining what a team is
  • The stages of team development
  • How managers can influence the stages of team development...

Performance Management

  • Setting objectives
  • Managing individual performance
  • Coaching for improved performance
  • Delegation
  • Using feedback as a performance management tool

Effectively Implementing Change

  • Why change succeeds (or fails)
  • The 9 key principles of change
  • Emotional responses to change
  • Resistance to change – and the benefits of resistance

Negotiating for Optimal Results

  • Communication during negotiations
  • The importance of effective presentations
  • Different negotiation strategies
  • Comparing strategies
  • Building rapport
  • The 3-phase negotiation process

Resolving Conflict

  • What causes conflict?
  • The phases of conflict handling
    • Understanding the conflict
    • Understanding your position in the conflict versus the other person’s
    • Resolving the conflict
  • Kilmann’s five conflict-handling modes – and how to apply them
  • Bridging the gap
 7 Hours

Number of participants


Price per participant

Testimonials (6)

Upcoming Courses

Related Categories