Influence in Action Training Course

Course Objectives:

Designed for emerging managers, team leaders, and high-potential employees ready for career advancement, this training serves as a foundational step toward developing individual leadership capabilities and mastering human resource management.

Key Benefits:

Participants will enhance team management efficiency, refine decision-making processes tied to managerial duties, and learn to adapt leadership styles to specific team dynamics. The course also fosters business growth, strengthens conflict resolution abilities, and equips learners with practical time management skills.

Instructional Approach:

The program combines brief thematic lectures with interactive individual exercises, simulations, case studies, and role-playing scenarios.

Gain the assurance needed to deliver captivating presentations in any setting. This course covers essential concepts such as engaging your audience, projecting your voice effectively, and conquering stage fright through practical application. You will learn how to craft powerful introductions, develop convincing content, master slide design, and conclude with impact. Ideal for conference speakers and team leaders, it provides strategies for managing anxiety, interpreting audience reactions, maintaining energy, and implementing post-presentation follow-up frameworks to strengthen professional communication skills.

Going beyond the basics of PowerPoint enables you to create refined, scalable presentations that truly captivate your audience. This course explores advanced slide and handout master customization, template development, the use of SmartArt for visual process mapping, and deep integration with Excel for live-linked data dashboards and charts. Professionals will learn power-user workflows utilizing add-ins such as Office Timeline and Poll Everywhere to speed up complex deck creation, streamline review processes, and deliver impactful business presentations.

Professionals aiming to create polished presentations can significantly benefit from advanced slide design techniques that transform standard content into compelling visual narratives. This course explores the fundamental principles of slide composition, chart and infographic development, and image editing. Participants will build practical skills in strategically positioning elements, highlighting key information, and customizing their workspace. Upon completion, professionals will possess actionable strategies for designing clean, impactful slides and delivering confident presentations using structured public speaking methods.

Objective:

Enhancing the ability to craft engaging presentations using PowerPoint and other available tools.

Target Audience:

Sales representatives, consultants, academic and research staff, managers, educators, corporate employees, SMEs, and public institution staff who need to present confidently in front of groups and capture their interest.

A well-defined customer care strategy is vital for fostering customer satisfaction, enabling you to retain loyal clients and boost repeat business. By delivering excellent customer service, you build trust, elevate your company’s reputation, and strengthen your competitive edge in the market. This course emphasizes the strategies and skills necessary for cultivating lifelong customer relationships through the development of valuable and effective customer care practices. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth, significantly increasing the likelihood of them recommending your services to others. Additionally, this workshop equips participants with the ability to communicate effectively, appropriately, and clearly in all scenarios.

OBJECTIVES

• Developing competencies in the area of professional customer care
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to get to the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establsihing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

This instructor-led live training in Romania (available online or onsite) is designed for team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Romania (online or onsite) targets hospitality professionals at beginner-to-intermediate levels who wish to refine their skills for delivering outstanding service.

By the end of this course, participants will be able to:

• Acquire knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and service delivery.
• Comprehend serving protocols and the underlying principles, allowing staff to implement these standards with proficiency.
• Elevate customer service standards while strengthening communication and interpersonal abilities for enhanced guest interactions.
• Recognize diverse cultural etiquettes and sensitivities, ensuring that all guests receive respectful and suitable service.
• Address unexpected scenarios and guest requests with professionalism and efficiency.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Target Audience

Managers and team leaders who need to have a comprehensive understanding of the challenges involved in managing and developing their staff (both direct and indirect reports).

Course Format

This course features a highly interactive mix of:

• Guided discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Distinguish between the skills required for managing and those for leading
• Develop their team using the most effective methods
• Explain how to best implement change within their area of the organization
• Improve staff performance management
• Successfully negotiate for their preferred outcomes
• Explain how to handle difficult situations that may arise in the workplace

This instructor-led, live course in Romania (online or in-person) is designed for novice-level team leaders and managers who wish to understand and apply personality profiles to build stronger team cohesion, improve communication, and effectively manage team dynamics.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Romania (online or onsite) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal dynamics. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers. They are hosted by expert facilitators and coaches and are conveniently delivered online within the normal flow of work.

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about tasks and processes. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Romania (online or in-person) targets participants at all levels, including staff members, team leaders, and HR professionals, who aim to comprehend workplace harassment, prevent it, and cultivate an inclusive and respectful organizational culture.

Upon completing this training, participants will be equipped to:

• Comprehend the definition of workplace harassment and its diverse manifestations.
• Identify specific behaviors that contribute to a respectful workplace.
• Respond appropriately and effectively to harassment incidents.
• Understand the legal frameworks and organizational policies related to harassment prevention.
• Champion a positive, inclusive, and respectful workplace culture.