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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its underlying functionality
  • Application scenarios within government workflows
  • Key strengths, inherent limitations, and principles of responsible usage

Drafting and Refining Official Communication

  • Creating initial drafts for memos, emails, and formal reports
  • Enhancing tone, clarity, and the use of plain language
  • Tailoring content to suit diverse audiences and formats

Summarization and Data Extraction

  • Condensing extensive policy or research documents
  • Identifying critical points and actionable items
  • Formatting summaries for executive briefings or team meetings

Prompt Engineering for Government Applications

  • Foundational and advanced prompting strategies
  • Effective use of examples and role-based instructions
  • Developing reusable prompt templates for recurring activities

Translation and Multilingual Capabilities

  • Translating internal documents and public-facing communications
  • Preserving a professional tone across different languages
  • Leveraging ChatGPT for inclusive and accessible language use

Boosting Productivity and Task Automation

  • Facilitating brainstorming and idea generation for new initiatives
  • Generating content from structured data sources, such as tables
  • Creating structural outlines for presentation slides or briefings

Compliance, Security, and Ethical Practices

  • Assessing data privacy concerns and information sharing risks
  • Adhering to internal AI and IT governance policies
  • Fostering public trust through responsible AI deployment

Course Wrap-up and Recommended Next Steps

Requirements

  • A foundational grasp of digital tools commonly used in public sector settings
  • No previous experience with AI or ChatGPT is necessary
  • Experience in drafting, reviewing, or managing official correspondence is advantageous

Target Audience

  • Public service teams and administrative specialists
  • Policy analysts and government communications officers
  • Staff looking to enhance productivity through AI-driven tools

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