Course Outline
Key Topics Covered
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Understanding what constitutes a conflict and how it develops
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Recognising different types of conflict and their impact
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Identifying common causes of conflict within organisations
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How personal perspectives and communication styles shape conflict
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Setting and managing expectations during the resolution process
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Approaches and solutions for resolving conflict effectively
By the end of the course, participants will be able to:
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Handle potentially conflicting situations calmly and efficiently, maintaining a constructive tone
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Recognise and reflect on their own conflict management style and adapt it when needed
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Identify the root causes behind disagreements, beyond the visible behaviour or statements
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Use practical conflict resolution strategies to navigate challenging situations with confidence
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Apply self-regulation techniques to remain balanced during difficult conversations
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Manage expectations effectively and establish common ground between parties
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Engage in constructive dialogue that reduces tension and supports collaboration
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Anticipate and prevent the escalation of conflict by understanding early signals and dynamics
Requirements
This training is suitable for professionals at all levels who work in teams, interact with stakeholders or manage others. It is particularly valuable for those seeking to strengthen collaboration, communication and interpersonal resilience in the workplace.
Testimonials (5)
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
The balance between the theoretical part and the exercises.
Andreea Sandu - Orange Services
Course - Strategic Thinking & Managers development
Sharing experience
Eugeniu
Course - Stress Management Workshop
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!