Mulțumim pentru trimiterea solicitării! Un membru al echipei noastre vă va contacta în curând.
Mulțumim pentru trimiterea rezervării! Un membru al echipei noastre vă va contacta în curând.
Schița de curs
Key Topics Covered
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Understanding what constitutes a conflict and how it develops
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Recognising different types of conflict and their impact
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Identifying common causes of conflict within organisations
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How personal perspectives and communication styles shape conflict
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Setting and managing expectations during the resolution process
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Approaches and solutions for resolving conflict effectively
By the end of the course, participants will be able to:
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Handle potentially conflicting situations calmly and efficiently, maintaining a constructive tone
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Recognise and reflect on their own conflict management style and adapt it when needed
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Identify the root causes behind disagreements, beyond the visible behaviour or statements
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Use practical conflict resolution strategies to navigate challenging situations with confidence
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Apply self-regulation techniques to remain balanced during difficult conversations
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Manage expectations effectively and establish common ground between parties
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Engage in constructive dialogue that reduces tension and supports collaboration
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Anticipate and prevent the escalation of conflict by understanding early signals and dynamics
Cerințe
This training is suitable for professionals at all levels who work in teams, interact with stakeholders or manage others. It is particularly valuable for those seeking to strengthen collaboration, communication and interpersonal resilience in the workplace.
7 ore
Mărturii (5)
Scanare corporală
Piotr Chwiedziewicz - Grupa OLX
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Tradus de catre o masina
A fost plăcut să învățăm mai multe despre IQ
Itzel Hernandez Diaz
Curs - Emotional Intelligence (EQ)
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Echilibrul dintre partea teoretică și exerciții.
Andreea Sandu - Orange Services
Curs - Strategic Thinking & Managers development
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Schimb de experiență
Eugeniu
Curs - Stress Management Workshop
Tradus de catre o masina
Mi-a plăcut implicarea trainerului și modul în care energia ei a implicat și participanții, trainingul a fost interesant, cu multe fapte și exemple practice de susținere, exerciții practice. A fost minunat!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Curs - Stress Management and Prevention
Tradus de catre o masina
