Course Outline
Day 1: Identifying Improvement Opportunities
Continuous Improvement in technical and support processes
- Lean and Continuous Improvement principles applied to non-production activities
- Understanding value, waste, and efficiency in design, documentation, and support
- The role of individual contributors and managers in Continuous Improvement
Identifying time losses, bottlenecks, and rework
- Common types of waste in intellectual and administrative processes
- Bottlenecks caused by approvals, incomplete information, unclear priorities, and poor handovers
- How to identify value-added vs. non-value-added activities
Cause analysis and process mapping
- 5 Whys and root cause analysis
- Introduction to Value Stream Mapping
- Identifying critical steps, dependencies, handovers, and error points
Practical Exercise
- Mapping a relevant process and identifying key issues
Day 2: Improvement Tools and Action Plans
Applying PDCA for concrete improvements
- Structuring an improvement initiative
- Defining the problem, cause, actions, and expected results
- Distinguishing between quick fixes and process improvements
Kanban, visual management, and cross-team collaboration
- Using Kanban for transparency, prioritization, and ownership
- Reducing work-in-progress and clarifying activity status
- Improving handovers and information flow between departments
Building improvement proposals
- Prioritizing opportunities based on impact and effort
- Establishing success metrics: time, errors, rework, quality, predictability
- Defining owners, deadlines, and next steps
Final Exercise
- Teams develop a concrete improvement proposal for a selected process
Requirements
Target Audience:
Individual contributors and managers from design, engineering, technical support, quality, supply chain, operations, and other support departments who work with complex processes, documentation, approvals, and cross-departmental collaboration.
Testimonials (3)
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
the approach for every team member in order to check the understanding of the materials .
Chivu
Course - Lean Six Sigma
About the sense of humor and energizing us to focus more in the topic.