Course Outline
Day 1: Identifying Improvement Opportunities
Continuous Improvement in technical and support processes
- Lean principles and Continuous Improvement applied to non-production activities
- What value, waste, and efficiency mean in design, documentation, and support
- The role of individual contributors and managers in continuous improvement
Identifying time losses, bottlenecks, and rework
- Common types of waste in intellectual and administrative processes
- Bottlenecks caused by approvals, incomplete information, unclear priorities, and poor handovers
- How to identify activities that add no value
Root cause analysis and process mapping
- 5 Whys and root cause analysis
- Introduction to Value Stream Mapping
- Identifying critical steps, dependencies, handovers, and error points
Practical exercise
- Mapping a relevant process and identifying key issues
Day 2: Improvement Tools and Action Planning
Applying PDCA for concrete improvements
- How to structure an improvement initiative
- Defining the problem, cause, actions, and expected outcomes
- The difference between quick fixes and process improvements
Kanban, visual management, and cross-team collaboration
- Using Kanban for transparency, prioritization, and ownership
- Reducing work-in-progress and clarifying activity status
- Improving handovers and information flow between departments
Building improvement proposals
- Prioritizing opportunities based on impact and effort
- Establishing success metrics: time, errors, rework, quality, and predictability
- Defining responsibilities, deadlines, and next steps
Final exercise
- Teams build a concrete improvement proposal for a selected process
Requirements
Target Audience:
Individual contributors and managers from design, engineering, technical support, quality, supply chain, operations, and other support departments that work with complex processes, documentation, approvals, and cross-departmental collaboration.
Testimonials (3)
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
the approach for every team member in order to check the understanding of the materials .
Chivu
Course - Lean Six Sigma
About the sense of humor and energizing us to focus more in the topic.
