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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean concepts: Value, Flow, Pull, and Continuous Improvement
  • Identifying waste (muda) in service environments

2. Applying Lean to Requirements and Projects (4 hours)

  • Understanding the Voice of the Customer (VOC)
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Problem Solving: Framework and practical use
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Core components of the Kanban system
  • Effective board administration
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Process Management (4 hours)

  • Value Stream Mapping (VSM) techniques
  • Recognizing waste within banking operations
  • The concept of KAIKAKU (Radical Innovation)

5. Additional Lean Instrumentation (2 hours)

  • Practicing GEMBA (The Real Place)
  • Implementing KAIZEN (Continuous Improvement)
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • Applying POKA-YOKE (Mistake-proofing)

Wrap-up and Future Actions

Requirements

  • Foundational knowledge of project management principles
  • Practical experience with business or banking process workflows
  • Awareness of Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers within the banking and financial sectors
  • Experts engaged in requirement definition and process enhancement

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