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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean concepts: Value, Flow, Pull, and Continuous Improvement
- Identifying waste (muda) in service environments
2. Applying Lean to Requirements and Projects (4 hours)
- Understanding the Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Problem Solving: Framework and practical use
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Core components of the Kanban system
- Effective board administration
- Managing Pull systems and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Process Management (4 hours)
- Value Stream Mapping (VSM) techniques
- Recognizing waste within banking operations
- The concept of KAIKAKU (Radical Innovation)
5. Additional Lean Instrumentation (2 hours)
- Practicing GEMBA (The Real Place)
- Implementing KAIZEN (Continuous Improvement)
- Root cause analysis: Ishikawa diagrams and the 5 Whys
- Applying POKA-YOKE (Mistake-proofing)
Wrap-up and Future Actions
Requirements
- Foundational knowledge of project management principles
- Practical experience with business or banking process workflows
- Awareness of Agile or Lean frameworks
Target Audience
- Process managers and business analysts
- Project managers within the banking and financial sectors
- Experts engaged in requirement definition and process enhancement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
the approach for every team member in order to check the understanding of the materials .