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Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution.
- Core Lean Principles: Value, Flow, Pull, and Perfection.
- Identifying types of waste (muda) in service delivery.
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer) analysis.
- Prioritization techniques: MoSCoW, WSJF, and Effort-Impact Matrix.
- A3 Project Thinking: Structure and application.
- Comparative overview: Lean vs. Agile vs. Six Sigma.
3. Lean Kanban (4 hours)
- Kanban system fundamentals and components.
- Board management strategies.
- Pull mechanisms and Work In Progress (WIP) limits.
- Flow metrics: Lead Time, Cycle Time, and Takt Time.
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping) techniques.
- Identifying waste in banking processes.
- Applying KAIKAKU for radical improvement.
5. Other Lean Tools (2 hours)
- GEMBA (go to the gemba).
- KAIZEN (continuous improvement).
- Root cause analysis: Ishikawa diagrams and 5 Whys.
- POKA-YOKE (error-proofing).
Summary and Next Steps
Requirements
- Foundational knowledge of project management concepts.
- Experience with process workflows in business or banking environments.
- Familiarity with Agile or Lean principles.
Target Audience
- Process managers and analysts.
- Project managers in banking and financial services.
- Professionals focused on requirements gathering and process improvement.
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
the approach for every team member in order to check the understanding of the materials .