Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction
Customer Comes First
- Anticipation: Understanding customer needs before they arise
- Customer Focus: Building long-term relationships and loyalty
- Assertive Communication: Expressing ideas clearly and confidently
- Market Knowledge: Staying ahead of industry trends and customer expectations
Connected with the Company
- Networking: Building strong internal and external professional relationships
- Teamwork: Collaborating effectively to achieve business goals
- Troubleshooting: Quickly identifying and resolving challenges
- Adaptability: Navigating change and staying resilient
I Achieve What I Set Out to Do
- Decision Making: Evaluating options and making informed choices
- Disciplined Execution: Maintaining focus and consistency
- Recursion: Learning from past experiences to improve future actions
- Delegation: Assigning tasks effectively for better productivity
Owner Mentality
- Negotiation: Reaching win-win agreements in business discussions
- Innovation: Encouraging creativity and continuous improvement
- Change Management: Leading teams through transitions successfully
- Commitment to Profitability: Balancing business growth and financial sustainability
Summary and Next Steps
Requirements
- Basic understanding of commercial management responsibilities
- Experience in customer interactions and business operations
Audience
- Commercial managers
- Sales and marketing teams
- Customer relationship managers
14 Hours
Testimonials (5)
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
openess & examples
Adriana Ioan
Course - Mental Health Facilitator ASAP
The balance between the theoretical part and the exercises.
Andreea Sandu - Orange Services
Course - Strategic Thinking & Managers development
Sharing experience