Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important in effectively communicating objectives, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective message – tools and techniques
The Modern 'Boss' – Models of Team Collaboration and Team Self-Organisation
- If people 'want to want', the whole team has a chance to perform well
- The 'desire' to make decisions independently
- Aiming for the same goal
- Ensuring people want one thing and are capable of doing another
- Supporting effective self-organisation of the team as a system
- Learning through experience
Communication – Basics
- Principles of effective communication
- Leadership style and reactions
- Proactive communication
- Barriers and disruptions
- Feedback
- Tools and techniques for effective communication
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between roles and communication styles
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes
- 'Conflict Spiral'
- Effective resolution of problems and conflicts
Communication with the Environment
- The communication process
- Communication plan
- Information management
- Communication with the environment
- Partnership and collaboration in the organisation - SRMM® model
- Levels of the maturity model - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise focusing on new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise on new tactics and techniques (skill). Upon closing each session, participants receive supporting materials related to the session discussed. Practical material is summarised by mini-lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience during the workshop.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
