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Course Outline

AI Foundations: Key Concepts, Varieties, and Common Myths

  • Distinguishing between what artificial intelligence is and is not
  • Differences between narrow AI and general AI
  • Overview of machine learning, deep learning, and data science
  • Understanding machine learning mechanisms without complex technical jargon

Generative AI and AI Agents in a Business Context

  • Examining the capabilities and inherent limitations of generative AI
  • Understanding AI agents and their operational mechanics
  • Typical business applications of generative AI tools
  • Recognizing hallucinations and the current constraints of AI tools

Data Preparation: The Bedrock of AI Strategy

  • Understanding structured versus unstructured data
  • Assessing data quality and its critical dimensions
  • Essential data governance principles for managers
  • The critical importance of data readiness prior to AI adoption

Identifying Where AI Drives Business Value

  • Utilizing the AI opportunity matrix
  • Conducting value chain analysis for AI applications
  • Evaluating primary and support activities
  • Identifying processes with the highest value generation potential

AI Success Stories and Key Takeaways

  • Reviewing real-world AI applications across different business functions
  • Analyzing the factors behind successful implementations
  • Identifying common failure patterns and strategies to avoid them

Practical Workshop: Spotting AI Opportunities by Department

  • Mapping departmental processes and identifying pain points
  • Brainstorming AI use case ideas for specific business areas
  • Completing an AI opportunity canvas
  • Sharing and critiquing findings across departments

Prioritizing AI Use Cases for Optimal Value

  • Scoring based on value versus feasibility
  • Distinguishing between quick wins and strategic long-term bets
  • Navigating the AI project funnel
  • Selecting the initial use cases to pursue

AI Governance: Roles, Oversight, and Accountability

  • Determining who should lead AI initiatives in the organization
  • Defining governance roles, committees, and specific responsibilities
  • Choosing between a Center of Excellence and distributed ownership models
  • Applying best practices in AI governance

Security, Risk Management, and Responsible AI

  • Complying with information security and data protection regulations
  • Conducting risk assessments for AI projects
  • Adhering to ethical guidelines and responsible AI usage
  • Developing trustworthy AI systems

Cultivating an AI-Ready Organization

  • Evaluating current AI maturity levels
  • Identifying required skills and competencies for the AI journey
  • Managing change and ensuring cultural readiness
  • Implementing the AI strategy cycle

Practical Workshop: Developing the AI Implementation Roadmap and Action Plan

  • Synthesizing the opportunity map
  • Defining phases, quick wins, and key milestones
  • Assigning owners, success metrics, and governance checkpoints
  • Finalizing the initial roadmap and outlining next steps

Requirements

  • No previous technical background or programming skills are necessary.
  • A general interest in leveraging AI within a business or management framework.

Target Audience

  • Senior managers and department heads.
  • General managers and executive-level leaders.
  • Leadership responsible for digitalization and transformation projects.
 16 Hours

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