Course Outline
DAY AGENDA
1. Managing a whistleblowing case, from intake to closure
1.1 Triage
1.2 Whistleblower protection
1.3 Relationship with the whistleblower:
1.4 Case closure
1.5 Unfounded or bad-faith reports
2. A report has arrived: the investigation schema and key questions
2.1 Questions at intake
2.2 Questions at planning
2.3 Questions before conclusions
2.4 The investigation schema
SIMULATION · “A report has arrived”
3. Reading verbal and non-verbal cues: what works and what is myth
EXERCISE · “The baseline in 3 minutes”
4. Ethical influence
4.1 Active listening
4.2 Tools
4.3 Cialdini’s principles
4.4 Managing resistance
4.5 The red line
ROLE PLAY · “The Influence Lab”
5. The investigative interview
5.1 From interrogation to interview
5.2 Types of questions
5.3 Cognitive interview and SUE
ROLE PLAY
6. Errors that compromise an investigation.
Requirements
- Experience in compliance, anti-fraud, or related fields.
- General knowledge of internal compliance policies and procedures.
- Laptop – recommended for practical exercises.
Testimonials (2)
The difference between strategy and plan
Berat Rahmani - Wallee Group AG
Course - Leadership and Team Management for Managers
The exercises were great — they helped me get back “on the field.”
