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Course Outline

Understanding the “Brand”

  • Defining what a “brand” entails
  • Identifying your company’s unique brand
  • Strategies to strengthen your company’s brand

Foundational Change Strategies

  • The necessity for managers to continuously evaluate their division’s status relative to peers and competitors, prioritizing proactive over reactive changes
  • An overview of the “STARS” model for Change Strategies and Planning

Change Management

  • Analyzing factors behind successful past changes
  • Examining reasons for unsuccessful past changes
  • Extracting lessons from previous change initiatives (internal and external)
  • Mastering the 9 Change principles and applying them in practice
  • Exploring Lewin’s model of Change Implementation
  • Introduction to the Change Kaleidoscope

Psychological Impacts of Change

  • Assessing current emotions: How am I feeling? How are my colleagues feeling?
  • Anticipating emotional responses as the change process evolves

Customer and Stakeholder Relationships

  • Defining who a Customer is
  • Defining who a Stakeholder is
  • Optimizing interactions with each Customer and Stakeholder
  • Understanding the Service-Profit Chain

Financial Dimensions of Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Establishing Objectives

  • Crafting Vision and Mission Statements
  • Setting objectives that support the delivery of Mission Statements
  • Implementing Performance Management to surpass agreed-upon Objectives

Negotiating for Success

  • Effective Communication in Negotiation
  • The Value of Impactful Presentations
  • Exploring Various Negotiating Strategies
  • Comparing Different Strategic Approaches
  • Building Rapport with Counterparts
  • Navigating the 3-phase Negotiating Process
 21 Hours

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