Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Understanding the “Brand”
- Defining what a “brand” entails
- Identifying your company’s unique brand
- Strategies to strengthen your company’s brand
Foundational Change Strategies
- The necessity for managers to continuously evaluate their division’s status relative to peers and competitors, prioritizing proactive over reactive changes
- An overview of the “STARS” model for Change Strategies and Planning
Change Management
- Analyzing factors behind successful past changes
- Examining reasons for unsuccessful past changes
- Extracting lessons from previous change initiatives (internal and external)
- Mastering the 9 Change principles and applying them in practice
- Exploring Lewin’s model of Change Implementation
- Introduction to the Change Kaleidoscope
Psychological Impacts of Change
- Assessing current emotions: How am I feeling? How are my colleagues feeling?
- Anticipating emotional responses as the change process evolves
Customer and Stakeholder Relationships
- Defining who a Customer is
- Defining who a Stakeholder is
- Optimizing interactions with each Customer and Stakeholder
- Understanding the Service-Profit Chain
Financial Dimensions of Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Establishing Objectives
- Crafting Vision and Mission Statements
- Setting objectives that support the delivery of Mission Statements
- Implementing Performance Management to surpass agreed-upon Objectives
Negotiating for Success
- Effective Communication in Negotiation
- The Value of Impactful Presentations
- Exploring Various Negotiating Strategies
- Comparing Different Strategic Approaches
- Building Rapport with Counterparts
- Navigating the 3-phase Negotiating Process
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.