Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours.
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive conduct.
- Evaluating your current communication style.
- Recognising the advantages of assertive communication in a professional setting.
Building Confidence and Self-Awareness
- Pinpointing personal barriers that hinder assertiveness.
- Challenging limiting beliefs to foster greater self-confidence.
- Understanding emotional triggers and learning to manage reactions.
- Cultivating a positive and confident mindset.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication.
- Practising active listening and asking targeted questions.
- Expressing opinions, needs, and expectations with clarity and respect.
- Saying "no" professionally while preserving relationships.
Understanding Others and Influencing Positively
- Recognising varied communication and behavioural styles.
- Tailoring your communication approach to different personalities.
- Building rapport and trust with others.
- Employing influence techniques to drive positive results.
Managing Difficult Conversations
- Preparing for challenging dialogues.
- Handling conflicts calmly and constructively.
- Responding confidently to criticism, complaints, and difficult behaviour.
- Managing emotions under pressure while maintaining professionalism.
Practical Assertiveness Skills
- Giving and receiving constructive feedback.
- Negotiating solutions that benefit all parties.
- Applying assertiveness techniques in meetings, presentations, and daily interactions.
- Engaging in practical exercises and role-plays based on real workplace scenarios.
Continuing Professional Development
- Reflecting on personal strengths and areas for growth.
- Developing a personal plan to improve assertiveness.
- Setting SMART goals for ongoing professional development.
- Identifying opportunities to apply new skills in the workplace.
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
