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Course Outline

Self and Social Awareness

  • Determinants of individual behaviour
  • Distinguishing between acceptable conduct required by business roles and unacceptable actions
  • Feedback mechanisms: how others perceive and interact with us

Communication

  • Modes of interaction with others
  • Pros and cons of various media channels
  • Defining and achieving effective communication
  • Applying cognitive and learning styles to daily tasks

Emotional Intelligence

  • The impact of emotions
  • The significance of EQ compared to conventional IQ
  • Goleman’s Emotional Intelligence framework comprising:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Drivers of reactions toward colleagues and clients
  • Strategies for building rapport
  • The value of genuine rapport in interpersonal dynamics

Stakeholder Management

  • Meting stakeholder expectations
  • Analyzing internal and external stakeholders

Navigating Change

  • The nine fundamental principles of change
  • Emotional responses to transition
  • Resistance to change and its potential advantages

Requirements

Target Audience

Employees who require a comprehensive understanding of communication and influence dynamics regarding:

  • Peers
  • Management
  • Internal and external clients and stakeholders
 14 Hours

Number of participants


Price per participant

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