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Course Outline
Self and Social Awareness
- Determinants of individual behaviour
- Distinguishing between acceptable conduct required by business roles and unacceptable actions
- Feedback mechanisms: how others perceive and interact with us
Communication
- Modes of interaction with others
- Pros and cons of various media channels
- Defining and achieving effective communication
- Applying cognitive and learning styles to daily tasks
Emotional Intelligence
- The impact of emotions
- The significance of EQ compared to conventional IQ
- Goleman’s Emotional Intelligence framework comprising:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Drivers of reactions toward colleagues and clients
- Strategies for building rapport
- The value of genuine rapport in interpersonal dynamics
Stakeholder Management
- Meting stakeholder expectations
- Analyzing internal and external stakeholders
Navigating Change
- The nine fundamental principles of change
- Emotional responses to transition
- Resistance to change and its potential advantages
Requirements
Target Audience
Employees who require a comprehensive understanding of communication and influence dynamics regarding:
- Peers
- Management
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.