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Course Outline
Introduction to Feedforward
- Feedback vs. feedforward: Key distinctions
- Why feedforward is effective: Emphasizing strengths and future potential
- Evidence and business rationale for forward-focused coaching
Core Principles and Techniques
- Delivering concise, specific, and future-oriented suggestions
- Using positive language and avoiding judgmental framing
- Employing open-ended questions and active listening for constructive dialogue
Practical Feedforward Conversations
- Structured feedforward script: Request, Suggest, Commit
- Role-play: One-on-one feedforward sessions
- Peer coaching and rapid practice rounds
Adapting Feedforward to Contexts
- Team meetings and standups: Short, actionable suggestions
- Remote and asynchronous feedforward practices
- Cross-cultural considerations and psychological safety
Handling Difficult Conversations
- Integrating feedforward with corrective conversations when necessary
- De-escalation techniques and reframing for constructive outcomes
- Setting boundaries and follow-up commitments
Embedding Feedforward in Your Team
- Designing simple routines and rituals to sustain practice
- Measuring impact: Qualitative and simple quantitative indicators
- Action planning: Draft your team’s feedforward rollout plan
Troubleshooting
- Common obstacles and strategies to overcome resistance
- When feedforward alone is insufficient and alternative solutions
- Coaching resources and escalation paths
Summary and Next Steps
Requirements
- Fundamental understanding of team leadership and communication principles
- Prior experience leading or coordinating small teams is advantageous
- Readiness to engage in role-plays and peer coaching
Target Audience
- Team leaders
- Managers
- Supervisors
- HR professionals
7 Hours
Testimonials (3)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
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