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Course Outline

Introduction to Feedforward

  • Feedback vs. feedforward: Key distinctions
  • Why feedforward is effective: Emphasizing strengths and future potential
  • Evidence and business rationale for forward-focused coaching

Core Principles and Techniques

  • Delivering concise, specific, and future-oriented suggestions
  • Using positive language and avoiding judgmental framing
  • Employing open-ended questions and active listening for constructive dialogue

Practical Feedforward Conversations

  • Structured feedforward script: Request, Suggest, Commit
  • Role-play: One-on-one feedforward sessions
  • Peer coaching and rapid practice rounds

Adapting Feedforward to Contexts

  • Team meetings and standups: Short, actionable suggestions
  • Remote and asynchronous feedforward practices
  • Cross-cultural considerations and psychological safety

Handling Difficult Conversations

  • Integrating feedforward with corrective conversations when necessary
  • De-escalation techniques and reframing for constructive outcomes
  • Setting boundaries and follow-up commitments

Embedding Feedforward in Your Team

  • Designing simple routines and rituals to sustain practice
  • Measuring impact: Qualitative and simple quantitative indicators
  • Action planning: Draft your team’s feedforward rollout plan

Troubleshooting

  • Common obstacles and strategies to overcome resistance
  • When feedforward alone is insufficient and alternative solutions
  • Coaching resources and escalation paths

Summary and Next Steps

Requirements

  • Fundamental understanding of team leadership and communication principles
  • Prior experience leading or coordinating small teams is advantageous
  • Readiness to engage in role-plays and peer coaching

Target Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR professionals
 7 Hours

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