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Course Outline

Foundation Tools

  • Define clear communication objectives
  • Ensure a mutual understanding of roles
  • Determine the most effective requirements and processes for achieving desired communication outcomes
  • Identify and leverage common ground for successful interactions
  • Team Exercise

The Communication Process

  • Key stages of communication
  • Preparing the message
  • Aligning the message with the audience
  • Delivering the message
  • Recognizing barriers to effective communication
  • Communication Exercise: Case Studies

Communication Skills

  • Exercising choice and control
  • Applying emotional intelligence
  • Mastering four key components
  • Building trust
  • Establishing rapport
  • Adopting an outcome-focused mindset
  • Listening with the intent to understand
  • Expressing views without causing provocation
  • Asking questions to elicit specifics
  • Effective summarizing techniques

Influencing

  • Broadening your influencing skill set
  • Understanding the influencing framework
  • Following key guidelines
  • Recognizing personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise: Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise: Real-World Scenarios
  • Facilitating effective team communication
  • Addressing problematic behaviors
  • Team Exercise: Navigating Difficult Situations

Summary and Action Plans

  • Reflecting on lessons learned and planning for continuous development
 21 Hours

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