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Course Outline
Module 1: Self-Awareness and Understanding Others
- What drives our behavior?
- Distinguishing between acceptable and unacceptable conduct in the context of business roles
- Feedback: Perceiving how others view and interact with us
Module 2: Communication
- Mechanisms of interpersonal communication
- Advantages and disadvantages of various communication mediums
- Defining Effective Communication and strategies for achieving it
- Aligning thinking and learning styles with daily professional tasks
Module 3: Emotional Intelligence
- The impact of emotions on outcomes
- The value of developing EQ compared to standard IQ
- Goleman’s five stages of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- The definition and principles of Delegation
- The process stages involved in delegation
Module 5: Transactional Analysis
- Understanding behavioral patterns toward colleagues and customers
- Building rapport with team members and clients
- The benefits of 'True Rapport' in interpersonal dynamics
Module 6: Stakeholder Management
- Making stakeholder satisfaction a priority
- Analyzing internal and external stakeholders
Module 7: Navigating Change
- The nine fundamental principles of change management
- Emotional responses to organizational change
- Understanding resistance to change and its potential benefits
Module 8: Conflict Management
- Root causes of conflict
- The progression of conflict handling
- Assessing the nature of the conflict
- Understanding the positions of all parties involved
- Achieving conflict resolution
- Applying Kilmann’s Five Conflict-Handling Modes
- Closing the gap between parties
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.