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Duration 8 hours
Course Outline
Core Principles of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to address them
- Distinguishing between formal and informal communication styles
Perfecting Verbal Communication
- Articulation & Pronunciation: Techniques for clear and confident speech
- Pacing & Tone: Maintaining a professional and engaging presence
- Active Listening: Essential for fostering productive conversations
- Managing Difficult Dialogues & Delivering Constructive Feedback
Key Business Writing Skills
Writing for clarity, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent errors
- Professionally organizing emails, reports, and business correspondence
- Selecting the appropriate tone for varied business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Guidelines and pitfalls
- Organizing emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone verification
Wrap-Up & Implementation Plan
- Summary of key learnings and reflective insights
- Setting personal goals for continuous improvement
Instructional Approaches
- Interactive Discussions & Exercises – Engaging participants through real-world case studies
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking styles
- Practical Writing & Editing Tasks – Hands-on practice in enhancing business communication
Requirements
Target Audience: Professionals aiming to refine their verbal and written English communication capabilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
