Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles
- The role of soft skills
- Perception, numeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The intent and purpose of communication
- To educate
- To inform
- To persuade
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your audience
- Worldviews, perspectives, and cognitive schemas
- Navigating jargon in mixed-competence groups
- Considering location and national context
- Adjusting for experience level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Essential tools
- Screen-based text and concise writing
- Applying the rule of three
- Utilizing examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and innate human connection
- Leveraging narratives in the workplace
- Techniques for effective storytelling
- The impact of non-verbal communication
- The enduring power of well-crafted stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Ensuring data integrity through trusted sources
- Best practices for visualizing data and information
6. INTERPRETATION OF DATA
- Awareness of confirmation bias
- Clarifying communication intentions
- Understanding the status of communication
7. FEEDBACK
- Established feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- Sandwich feedback model
- Pendleton model
- Situation, Task, Action, and Result (STAR) model
- SAID model
- Strategies for eliciting quality feedback
- Practicing active listening
- Techniques for delivering effective feedback
- Providing constructive input
- Key takeaways
Day 3
8. COLLABORATION
- The value of collaboration
- Defining true collaboration
- Cultivating a collaborative culture
- Key takeaways
9. COLLABORATION TOOLS
- Overview of common collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- Application of the Johari Window model
- Maintaining conciseness
- Developing assertiveness
- Foundations of assertion
- Empathic assertion
- Asserting consequences
- Addressing discrepancies
- Effective repetition techniques
- Using the fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Aligning disclosure with intent
- Building your personal brand
- Step 1: Define your desired outcomes
- Step 2: Align with goals
- Step 3: Identify your audience and motivation
- Step 4: Engage effectively
- Core brand characteristics
13. POSITIVE ATTITUDE
- History of Positive Mental Attitude (PMA)
- The power of 'can-do' mentality and confidence
- Strategies for developing and sustaining a PMA
- Cultivating distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
No specific prerequisites are required for attendees. However, some professional experience in any discipline is recommended to maximize the value of the course.
Target Audience
This program is typically suited for professionals with several years of experience. That said, the content is universally applicable and relevant to most disciplines. It is particularly beneficial for specialists who need to articulate complex or niche concepts to non-technical stakeholders.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
