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Course Outline

Fundamentals of Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal elements
  • Techniques and tools for enhancing communication effectiveness

Core Principles of Effective Communication for Professional Interactions

  • Self-analysis of personal communication styles
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • Stages in the development of interpersonal relationships
  • Best practices for direct and telephone communication

Communication Dynamics Within Organizations

  • Network communication structures within the organization
  • Models of information flow and strategies for their optimization
  • Internal communication tools and associated tasks

Mastering Effective Conversations

  • Developing self-awareness as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a cornerstone of effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for positive influence

Team Building Stages and Their Impact on Collaboration

  • Stages of team development: operational principles and potential risks
  • Strategies for working through each stage effectively
  • Identifying and understanding team roles

Managing Conflict and Competition Within Groups

  • Sources and types of internal conflicts
  • Strategies for resolving conflicts constructively
  • Competition within the group: benefits and drawbacks

Understanding the sources and types of conflicts

Promoting harmony and positive relations through the concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding and exercising personal rights
  • Deciding when to adopt an assertive stance
  • Differentiating between aggressive, submissive, and assertive behaviors
  • Crafting "I" statements to express opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal obstacles
  • Practicing self-assertive expression

Mutual Respect and the Art of Agreeing or Declining

  • Developing the ability to deny requests and refuse admissions gracefully
  • Enhancing argumentation and debate skills
  • Recognizing and managing manipulation tactics
  • Accepting and processing both positive and negative critical feedback
  • Providing constructive feedback effectively
 14 Hours

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