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Course Outline
Fundamentals of Communication
- The communication process and its key stages
- The significance of verbal and nonverbal elements
- Techniques and tools for enhancing communication effectiveness
Core Principles of Effective Communication for Professional Interactions
- Self-analysis of personal communication styles
- Identifying common communication errors
- Recognizing and addressing communication barriers
- Stages in the development of interpersonal relationships
- Best practices for direct and telephone communication
Communication Dynamics Within Organizations
- Network communication structures within the organization
- Models of information flow and strategies for their optimization
- Internal communication tools and associated tasks
Mastering Effective Conversations
- Developing self-awareness as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a cornerstone of effective communication
- Factors that hinder hearing and understanding speech
- The art of asking impactful questions
- Psychological mechanisms and techniques for positive influence
Team Building Stages and Their Impact on Collaboration
- Stages of team development: operational principles and potential risks
- Strategies for working through each stage effectively
- Identifying and understanding team roles
Managing Conflict and Competition Within Groups
- Sources and types of internal conflicts
- Strategies for resolving conflicts constructively
- Competition within the group: benefits and drawbacks
Understanding the sources and types of conflicts
Promoting harmony and positive relations through the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding and exercising personal rights
- Deciding when to adopt an assertive stance
- Differentiating between aggressive, submissive, and assertive behaviors
- Crafting "I" statements to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal obstacles
- Practicing self-assertive expression
Mutual Respect and the Art of Agreeing or Declining
- Developing the ability to deny requests and refuse admissions gracefully
- Enhancing argumentation and debate skills
- Recognizing and managing manipulation tactics
- Accepting and processing both positive and negative critical feedback
- Providing constructive feedback effectively
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality