Course Outline

Session 1

Elements of Strategic Thinking:

  • Advantages of strategic thinking
  • Critical thinking versus creative thinking
  • Developing types of thinking
  • Errors in strategic thinking
  • Distribution of resources

Session 2

Team Characteristics

  • Types of relationships within work teams
  • Types of members within groups
  • Balance of expectations: Expectations of managers versus the expectations of those around them
  • Difficulties within teams (conflict management)

Session 3

Managerial Interpersonal Skills

  • Differences between leaders and managers
  • Types of managers
  • Communication style
  • Understanding the emotions and feelings of others

Session 4

Tools for Effective Management

  • Time management (the sense of urgency)
  • Tools in time management
  • Difficulties and limitations in the time management process
  • Situations where negotiation is the solution
  • Types of negotiators (how to become effective negotiators)

Session 5

Decision Making

  • Types of decisions
  • Characteristics of the decision-making process in leadership
  • The context in the decision-making process
  • Errors in decision-making processes

Session 6

Team Evaluation

  • Advantages and difficulties in the evaluation process
  • Factors that can influence evaluation
  • Communicating results
  • Encouragement and guidance
  • Setting objectives
  • Motivating teams to achieve objectives

Session 7          

Analysis of the Current Business Environment and Influencing Factors

  • External context analysis
  • General context analysis
  • Factors that have an impact on development
  • Customer analysis and how their needs can be understood
 42 Hours

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