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Course Outline
Module 1: The Human Response to AI — From Resistance to Relevance
Overview:
We explore the emotional and behavioral responses employees have when tech changes fast — from fear, denial, and dependence, to renewed purpose.
Key Topics:
- AI anxiety: “Help me or replace me?”
- Defensive behavior: resistance, withdrawal, over-reliance/dependence.
- Identity threat: “Is my role still valuable?”
- Loss of confidence: silence, hesitation, avoidance
Practice Lab:
The Silent Workplace Simulation – Roleplay a teamwork scenario without any digital tools — exposing where we rely on tech instead of each other.
Module 2: Building Trust Without Algorithms
Overview:
"Trust can’t be handed over to technology — it has to be built by people through genuine presence, clear communication, and consistent emotional connection."
Key Topics:
- Trust in fast-paced, digital collaboration
- Psychological safety without constant validation
- Over-dependency on tools (emails, prompts, AI summaries) – Also discussed in Module 1
- Clarity, tone, and pause power in hybrid meetings
- Dealing with "invisible teammates" in virtual environments
Practical Activities:
Audio-Only Collaboration Challenge – Solve a task where tone and trust matter — no video, no emoji, just voice.
The EQ Mirror (Live Feedback) – Real-time feedback on how your pauses, tone, and word choice land emotionally.
Module 3: Critical Thinking in a Shortcut World
Overview:
With answers one click away, many teams are losing their “thinking stamina.” This session is about reclaiming rigor, questioning assumptions, and thinking deeply.
Key Topics:
- “Hybrid hesitation”: Waiting for tools to decide
- Lazy thinking: Uncritically accepting “smart” answers
- Over-delegation: Losing agency in problem-solving
- “Mental outsourcing” and over-scripting by templates
Practice Game:
The Socrates Drill – Teams solve a grey-area scenario (ethical, interpersonal, or process-related) with no digital input, using pure reasoning, challenge, and debate.
(Example scenarios available on request – e.g., conflicting stakeholder priorities, team burnout signs, vague responsibilities.)
Module 4: Human First – Staying Real in a Smart World
Overview:
This final module reinforces the mindset: “Use AI — but stay human.” We’ll co-create new habits and rituals that protect trust, thinking, and humanity in the flow of daily work.
Key Topics:
- Balancing clarity + empathy in digital spaces
- Protecting thinking time and team time
- Human signals that can’t be automated: presence, listening, warmth
- Owning the last 10%: decisions, emotions, responsibility
Collaboration Canvas:
"Human Signal Spotting"
- Format: Small groups (3-4 people) in breakout rooms or in-person clusters
- Goal: Identify real-life examples from their daily work where human signals (presence, empathy, warmth, active listening) made a positive impact — or where their absence caused problems
- Process:
- Each participant shares a brief story or moment involving human connection or disconnection in digital/hybrid work
- Groups analyze what made the human signal effective or ineffective
- Collectively brainstorm practical micro-habits or team rituals that amplify those positive signals or prevent negative ones
- Present top 2-3 habits back to the whole group for discussion and refinement
Outcome: Teams leave with a grounded, authentic list of "Human Signals to Cultivate" based on their own work culture — driving actionable, personalized change that supports trust and emotional connection beyond tech tools.
Final Wrap-Up
Roundtable: Human > Tools — A Declaration
Requirements
The must-have human skills for teams navigating the AI era.
7 Hours
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
I liked that i gained more knowledge about the topic, which is a very sensitive one.
Razvan M.
Course - Mental Health Facilitator ASAP
The balance between the theoretical part and the exercises.
Andreea Sandu - Orange Services
Course - Strategic Thinking & Managers development
Sharing experience
Eugeniu
Course - Stress Management Workshop
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
