Course Outline
Day One
Effective Negotiation and Negotiators:
- Define negotiation and determine when to negotiate
- What makes an excellent negotiator?
- Video case study
- Steps to preparation
Personality Types:
- Benefits of understanding personality styles
- Understanding each personality style
- Identifying your own personality style
- Knowing how to negotiate more effectively with each personality style
- Choosing the right negotiation strategy based on relationships and outcomes
- Defining positional negotiation
- Understanding the difference between “soft” and “hard” negotiation
- Understanding principled negotiation
- Understanding the four steps of the negotiation process
Types of Negotiation:
- Buyer and seller
- Distribution negotiations
Negotiation Preparation:
- Hot buttons
- Managing emotions
- Identifying fears and learning how to overcome them
- Understanding what drives your negotiation opponent
- Defining your BATNA (Best Alternative to a Negotiated Agreement), WAP (Worst Acceptable Price), and ZOPA (Zone of Possible Agreement)
- Preparing for your personal negotiation scenario
Initiating Negotiation:
- Creating a positive first impression
- The importance of common ground
- Rapport building
- Influence techniques
- Basic rules of negotiation
Day Two
Information Exchange and Bargaining:
- How to exchange information
- What is your Plan B?
- Bargaining techniques
Discussing Conditions and Compromise:
- Agreeing and disagreeing
- Identifying needs
- Accepting, proposing, and rejecting offers
- Discussing and breaking deadlocks
- Types of conflict
- Managing conflict
Negotiation Strategies:
- Position introduction
- Managing emotions
- Bargaining and concessions
- Coping with pressure
- Techniques and traps
Addressing Objections:
- Achieving consensus
Closing the Negotiation:
- Transitioning from bargaining to closing
Participating in Simulated Negotiations:
- Preparing yourself, your team, and your position
- Backup plans
- Strategy
- Reflection, feedback, and action plan
Conflict Resolution:
- Sometimes overly aggressive negotiation can cause friction within the workplace
- PUGSS conflict resolution techniques
Requirements
Target Audience
Mid-level and senior managers
No prior knowledge required — we assume participants have some practical experience. However, complete beginners can also benefit greatly from this course.
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
I liked that i gained more knowledge about the topic, which is a very sensitive one.
Razvan M.
Course - Mental Health Facilitator ASAP
The balance between the theoretical part and the exercises.
Andreea Sandu - Orange Services
Course - Strategic Thinking & Managers development
Sharing experience
Eugeniu
Course - Stress Management Workshop
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!