Schița de curs
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Cerințe
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Mărturii (7)
Trainer attitude ane knowledge
PIOTR - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Curs - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
I was amazed at the knowledge
Pawel - Hemmersbach GMBH
Curs - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
trainer knowledge and positive approach/interaction with group
Marcin - Hemmersbach GMBH
Curs - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
The way of leading the training - dynamic and professional
Marta - Hemmersbach GMBH
Curs - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
exerciții și probleme practice
Jose Roberto Gonzalez Olvera - MICHELIN
Curs - ITIL® Foundation V4
Tradus de catre o masina
Trimite prezentația înainte pentru a o urma cu formatorul
Juan Carlos Mora - MICHELIN
Curs - ITIL® Foundation V4
Tradus de catre o masina
Aproachă trainer-ul.
Alexandru
Curs - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Tradus de catre o masina