Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 7 hours
Course Outline
Sensitivity in the Workplace: Key Concepts
- Defining sensitivity and respect within professional contexts
- The influence of words, tone, and body language
- Becoming aware of cultural, individual, and social differences
Identifying and Managing Unconscious Bias
- How biases develop and affect decision-making processes
- Illustrations of microaggressions and unintentional offense
- Effective strategies for minimizing bias and ensuring fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of others
- Practicing active listening and compassionate communication
- Utilizing empathy to deepen trust and foster collaboration
Managing Sensitive Interactions
- Addressing conflict or offense in a constructive manner
- Upholding professionalism during high-pressure situations
- Transforming challenging conversations into learning opportunities
Cultivating an Inclusive Environment
- Encouraging respect, openness, and collective responsibility
- Championing daily behaviors that support inclusion
- The role of leadership in exemplifying sensitivity
Practical Application and Self-Reflection
- Scenario-based exercises focused on sensitive workplace issues
- Group debriefs and exchange of insights
- Developing a personal action plan to implement sensitivity principles
Recap and Future Actions
- Revisiting core concepts and best practices
- Committing to ongoing awareness and respectful conduct
- Strategies for sustaining long-term inclusivity in the workplace
Requirements
- Professional experience in team-based or client-facing roles
- Willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Staff members and team leaders dedicated to fostering respect and inclusion
- Managers looking to cultivate awareness and empathy within their teams
- Organizations committed to reinforcing a culture of sensitivity and mutual understanding
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.